Music Equipment Shop in Colwyn Bay near Llandudno


Returns Policy

"Dead on arrival" : Goods found to be faulty from new can be returned for replacement or refund. The customer must notify Absolute Sound & Lighting Solutions Ltd within 48 hours from receiving their goods. The faulty goods will then be collected (within the UK only) by ASLS Ltds courier. Failed delivery due to customer (i.e customer not present or refused goods) which are returned to ASLS Ltd are subject to £15 charge for return. If the same goods are requested to be re-delivered, a minimum of £5 re-delivery charge will apply.

Acceptable orders which have been placed and cleared* by 2pm weekdays will be shipped that day for expected delivery in Mainland UK during the next working day, (barring systems failure etc). If an order has not cleared in time, ASLS Ltd will contact the customer to inform them of any delay. N.b Software is NONE refundable under any circumstances and will only be replaced for the same item upon safe return of the original purchase. Customers are responsible for the return costs of all goods purchased from ASLS Ltd.

*ASLS Ltd define "cleared orders" as orders that have cleared funds and security checks.

All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going "live". Any changes to the products will be mentioned on the website or at the time of ordering by mail order.

The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations").

The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.

A) If a consumer exercises his/her right to cancel a Contract, Absolute Sound & Lighting Solutions Ltd shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that:
A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or
A2) the Goods are marked, damaged or not in the same condition in which they are sold.

The consumer is responsible for the cost of returning any unwanted items, or will responsible for the direct cost of collection of such items. These terms and conditions do not affect your statutory rights.